Again, this is loosely connected to the world of Entertainment, but since Comcast cable is one of the leading providers of cable TV and internet, it is worth mentioning.

Ryan Block, who works for AOL, recently decided to switch providers, and needed to disconnect his service from Comcast. What resulted was a customer service retention nightmare.

Okay, here’s the tail end of our Comcast disconnection call last week. Tell me I’m not crazy? https://t.co/ohVt2YWZis (Background at link.)

— Ryan Block (@ryan) July 14, 2014

He’s clearly already been talking to the customer service rep for some time, and got to a point where he was so frustrated, he recorded the call to prove how incredibly insane this is. The call is going viral, due to Ryan’s 80K followers, and retweeting from people like Sam Gustin from VICE, who claims to have spoken to someone with Comcast, and got the statement that “We’re investigating this situation and certainly want to apologize to the customer. This isn’t how our customer service representatives are trained to operate.”

Definitely listen to some of the conversation. It’s mindblowing how terrible his customer service is. Weaker customers would have just given up and kept Comcast.